Refund policy
Return & Refund Policy
At WASO Thomas Designs, every order is important to us! We want you to love your purchase and are happy to help if something isn't right.
Made-to-Order Apparel & Physical Products
Many of our products are printed especially for you after your order is placed.
Because these items are made to order, we generally do not accept returns or exchanges for:
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Ordering the wrong size or color
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Changes of mind
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Buyer preference
Please review product descriptions, sizing charts, and color options carefully before ordering.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
Include your order number, a description of the problem, and clear photographs when possible.
We will review the issue and arrange an appropriate replacement, refund, or other resolution at no additional cost when the problem is confirmed.
Digital Downloads
Due to the nature of downloadable digital products, we generally do not accept returns or cancellations once digital files have been delivered or accessed.
If your file is defective, incorrect, or cannot be downloaded, please contact us so we can help resolve the issue.
Cancellations
Please contact us as soon as possible if you need to cancel an order.
Orders that have already entered production generally cannot be canceled, but we will review requests individually.
Refunds
Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.
Contact Us
For questions or assistance, please email:
We appreciate your support of our small business!
Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.